Refund policy
We want you to be happy with your purchase! In order to offer items at unbelievable prices, we can only accept returns under these conditions. If you receive items not correctly represented, here's how returns work:
- Return Window: Items purchased for delivery have 7 days from the date of delivery to initiate a return.
- Condition: Items must be returned in the same condition you received them—new open-box items should still be in original packaging. If returned in a different condition, a restocking fee of up to 25% may be applied.
- Return Process: You can either ship the item back following our return instructions or physically return it to our store. Just bring your proof of purchase!
- Refunds: Once we receive and inspect the item (whether in-store or via shipment), we'll issue a refund to your original payment method. Return shipping costs may apply if you ship it back.
- Discounted Items: All discounted items, with the exception of new unopened items, may only be returned for store credit if the item is not as described. New items will be exchanged for the same item if available. Discounted items must be returned in their original packaging — please ensure all packaging is intact before bringing the item in.
- Exclusions: Certain items, such as auctioned or Deal Drop items, may not be returnable and will be evaluated by the BidHive team based on reasoning. All items should be inspected upon pickup.
- Our Inspection Promise: When we receive items, we quickly inspect each one and do our best to ensure everything is as described. Any damage is noted and disclosed — so you can shop with confidence.
We're always here to help with any questions!